Privacy Policy

Introduction

Birey Ventures LLC (“we,” “us,” or “our”) operates BoltScribe, an AI-powered transcription service. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service (“Service”). This policy applies to our website and all related services.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Create an account: Name, email address, password, and profile information
• Upload content: Audio files, video files, and any associated metadata
• Make payments: Billing information and payment details are processed securely through Polar.sh, our third-party payment processor. We do not store payment or credit card information on our servers
• Contact us: Name, email address, and message content when you reach out for support
• Use our services: Transcription preferences, language settings, and service usage patterns

Information We Collect Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: How you interact with our Service, features used, time spent, and user behavior patterns
• Device Information: Browser type, operating system, device identifiers, IP address, and mobile device information
• Log Data: Server logs including IP addresses, access times, pages viewed, and referring URLs
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns

Content and Files

• Uploaded Files: Audio and video files you upload for transcription
• Transcription Results: Generated transcripts and any edits you make
• Processing Data: Technical data required to process your files (duration, format, quality metrics)

Content Confidentiality

We treat your uploaded content with the highest level of confidentiality. Your audio, video files, and generated transcriptions are:

• Never shared or sold to third parties for marketing or data mining purposes
• Processed securely using encrypted connections and secure storage systems
• Not used for training AI models or improving our algorithms without your explicit consent
• Accessible only to you and authorized personnel required for technical support
• Permanently deleted according to your retention preferences or upon account deletion

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Process your uploaded audio and video files
• Generate accurate transcriptions using our technology
• Provide customer support and respond to inquiries
• Manage your account and subscription

Service Improvement

• Analyze usage patterns and technical metrics to improve service performance
• Develop new features and enhance existing ones
• Conduct research and analytics using aggregated, anonymized data that does not include your content
• Monitor and maintain system reliability

Communication

• Send important service updates and notifications
• Provide customer support and technical assistance
• Send promotional materials (with your consent)
• Respond to your comments and questions

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, unauthorized access, and security threats
• Enforce our Terms of Service
• Protect the rights and safety of our users

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email delivery services
• Analytics and performance monitoring
• Customer support tools

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred.

Aggregated Data

We may share aggregated, anonymized data that cannot identify individual users for research, analytics, or business purposes.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained for the duration of your active account
• Uploaded Files: Retained according to your account settings and our data retention policies
• Transcriptions: Retained as long as you maintain your account, unless you delete them
• Usage Data: Typically retained for 24 months for analytics purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

You can request deletion of your data at any time by contacting us or deleting your account.

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: All data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
• Access Controls: Strict access controls limit who can access your data
• Security Monitoring: We actively monitor and maintain the security of our systems
• Secure Infrastructure: Our services are hosted on secure, compliant cloud infrastructure
• Security Best Practices: We follow industry-standard security practices to protect your information

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review how your information is being used

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account information and preferences
• Modify your privacy settings

Deletion and Erasure

• Request deletion of your personal information
• Close your account and remove associated data
• Withdraw consent for certain data processing activities

Communication Preferences

• Opt-out of marketing communications
• Manage notification settings
• Control how we contact you

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core website functionality and user authentication
• Analytics Cookies: Understand how you use our Service and improve performance
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our Service.

Third-Party Services

Our Service may integrate with third-party services for enhanced functionality:

• Payment Processors: For secure payment handling
• Cloud Storage: For file storage and processing
• Analytics Tools: For service improvement and optimization
• Support Tools: For customer service and communication

These third-party services have their own privacy policies, and we encourage you to review them.

International Data Transfers

Our Service uses cloud infrastructure and third-party service providers that may process your data in different countries. We ensure your data is protected through encryption in transit and at rest, regardless of where it is processed.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will:

• Post the updated policy on our website
• Update the “Last updated” date at the top
• Notify you of material changes via email or through our Service
• Provide at least 30 days' notice for significant changes

Your continued use of our Service after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].

We will respond to your privacy-related inquiries within a reasonable timeframe and work to resolve any concerns you may have.