Terms of Service

1. Introduction

Welcome to BoltScribe, operated by Birey Ventures LLC (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our AI-powered transcription platform and services (“Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Service Description

Our Service provides AI-powered automated transcription that converts audio and video files into text format. We offer various features including:

• AI-powered automated transcription processing
• File upload and management
• Transcription editing and export capabilities
• User account management and transcription history

3. User Accounts and Registration

3.1 Account Creation

• You must be at least 13 years old to create an account
• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account

3.2 Account Security

• You must notify us immediately of any unauthorized access to your account
• We recommend using strong passwords and enabling two-factor authentication when available
• We are not liable for any loss or damage from your failure to maintain account security

4. Data and Content Ownership

4.1 Your Content

• You retain ownership of all audio, video, and text files you upload to our Service
• You are solely responsible for the content you upload and must ensure you have the right to upload and transcribe such content
• You must not upload content that violates any laws or infringes on third-party rights

4.2 Our License

• By uploading content, you grant us a limited license to store, process, and transcribe your files solely for the purpose of providing our Service
• This license terminates when you delete your content or close your account
• We do not claim ownership of your content or transcriptions

4.3 Transcription Results

• You own the transcription results generated from your uploaded content
• We may use aggregated, anonymized technical metrics (not your content) to improve our Service performance
• We do not use your content or transcriptions to train AI models without your explicit consent
• We do not share your specific content or transcriptions with third parties without your consent

5. Privacy and Data Protection

5.1 Personal Information

• We collect personal information necessary to provide our Service, including name and email address
• Payment information is collected and processed directly by our third-party payment processor Polar.sh, and is not stored on our servers
• Your personal data and content are handled in accordance with our Privacy Policy
• We implement appropriate security measures to protect your data

5.2 File Processing

• Uploaded files are processed on our secure servers
• We retain uploaded files and transcriptions according to our data retention policy
• You can request deletion of your files and data at any time

6. Acceptable Use Policy

6.1 Permitted Uses

• You may use our Service for lawful transcription purposes
• You may upload audio and video files you own or have permission to transcribe
• You may use transcriptions for personal, educational, or commercial purposes

6.2 Prohibited Uses

You may not:

• Upload content that is illegal, harmful, or infringes on third-party rights
• Use our Service to transcribe copyrighted material without permission
• Attempt to reverse engineer, circumvent, or abuse our Service
• Use our Service for any unlawful or fraudulent purpose
• Upload content containing personal information of third parties without consent
• Engage in any activity that could harm, disable, or impair our Service
• Violate any applicable laws or regulations

7. Payment and Billing

7.1 Paid Services

• Certain features of our Service require payment
• Prices are displayed in our dashboard and are subject to change with reasonable notice
• Payment is due immediately upon purchase
• All fees are non-refundable. We do not provide refunds for unused credits or services

7.2 Billing

• All payments are processed securely through Polar.sh, our third-party payment processor
• We do not store your payment or credit card information on our servers
• You are responsible for all taxes and fees associated with your purchases
• We may suspend or terminate your account for non-payment

8. Service Availability and Performance

8.1 Service Uptime

• We strive to maintain high availability of our Service
• We do not guarantee uninterrupted access to our Service
• We may perform maintenance that temporarily affects Service availability

8.2 Transcription Accuracy

• We use advanced AI technology to provide accurate transcriptions
• Transcription accuracy depends on audio quality, speaker clarity, background noise, accents, and technical terminology
• We do not guarantee 100% accuracy in transcription results
• You are responsible for reviewing and editing transcriptions for accuracy before use
• AI-generated transcriptions may contain errors and should not be relied upon for critical applications without verification

9. Intellectual Property

9.1 Our IP Rights

• We own all rights to our Service, including software, algorithms, and user interface
• Our trademarks and brand elements are protected by intellectual property laws
• You may not copy, modify, or distribute our Service without permission

9.2 Copyright Compliance

• We respect intellectual property rights and expect users to do the same
• We will respond to valid copyright infringement notices
• Repeat infringers may have their accounts terminated

10. Termination

10.1 Termination by You

• You may terminate your account at any time through your account settings
• Upon termination, you will lose access to your account and associated data
• We recommend exporting your transcriptions and data before closing your account
• Account termination does not entitle you to a refund of any fees paid

10.2 Termination by Us

• We may suspend or terminate your account for violation of these Terms
• We may terminate accounts that remain inactive for extended periods
• We will provide notice when reasonably possible before termination

11. Limitation of Liability

11.1 Disclaimer of Warranties

• Our Service is provided “as is” without warranties of any kind
• We do not warrant that our Service will be error-free or uninterrupted
• We do not warrant the accuracy or completeness of transcription results

11.2 Limitation of Damages

• Our liability is limited to the amount you paid for our Service in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• Some jurisdictions do not allow certain limitations of liability

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload to our Service

13. Changes to Terms

• We may modify these Terms at any time
• We will notify you of material changes via email or through our Service
• Continued use of our Service after changes constitutes acceptance of new Terms
• Changes take effect immediately upon posting unless otherwise specified

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the United States and applicable state laws, without regard to conflict of law principles.

14.2 Dispute Resolution

• We encourage informal resolution of disputes before formal legal action
• You may contact us via email at [email protected] to resolve any concerns

15. Contact Information

If you have questions about these Terms, please contact us at [email protected].

16. Miscellaneous

16.1 Entire Agreement

• These Terms constitute the entire agreement between you and us
• These Terms supersede any prior agreements or understandings

16.2 Severability

• If any provision of these Terms is found unenforceable, the remaining provisions remain in effect

16.3 Assignment

• You may not assign your rights under these Terms without our consent
• We may assign our rights and obligations under these Terms

16.4 Waiver

• Our failure to enforce any provision does not waive our right to enforce it later
• Any waiver must be in writing and signed by us